Welcome to sumsapplication.com, provided by Sujal Technologies. This policy outlines how we deliver services purchased through our ERP platform, including our student management, fees management, and payment services designed for educational institutions like schools, colleges, and coaching centers.

1. Access to Services

Once an educational institution (our "Client") subscribes to our services, they will receive immediate access to our ERP platform via sums.sujaltechnologies.com. Access credentials and instructions on how to utilize the platform will be provided to the Client's designated administrator(s) via email.

2. Service Setup

• Onboarding: We provide a comprehensive onboarding process for new Clients, which includes system setup, user training, and initial configuration to ensure that the services are tailored to the Client’s specific needs.
• Customization: Any requested customizations will be scoped and executed as per the terms agreed upon in the service agreement.

3. Payment and Invoicing

• Fees Collection: Clients can utilize our ERP to collect fees directly from parents and students. This includes generating and sharing payment links through which payments can be securely made.
• Invoicing: Digital invoices will be automatically generated upon receipt of payment and can be accessed through the Client's account on our platform. Invoices will detail the fees paid for transparency and record-keeping purposes.

4. Technical Support

• Support Availability: Technical support is available to all Clients and can be reached through email or phone. Our support hours are Monday through Friday, from 9:00 AM to 5:00 PM.
• Resolution Time: We aim to address all technical issues within 48 hours of being reported. Complex issues may require additional time and will be communicated accordingly.

5. Updates and Maintenance

• Scheduled Maintenance: We regularly update our software to enhance functionality and security. Clients will be notified of scheduled maintenance at least 48 hours in advance.
• Emergency Maintenance: In case of critical issues, emergency maintenance will be performed immediately, and Clients will be informed accordingly.

6. Cancellation and Refund Policy

• Details regarding subscription cancellation and applicable refunds can be found in our Terms and Conditions.

This policy ensures that our Clients understand the process and conditions under which our services are delivered. If you have any questions regarding this policy or any aspect of our services.

CONTACT SUMS

If You have any concerns about this Policy You may contact us via email on privacy@sumsapplication.com.